MGT
311 Organizational Development
FINAL EXAM
1.
Any incompatibility between two or more attitudes or
between behavior and attitudes results in what?
2.
What is the degree to which a person identifies with
his or her job, actively participates in it, and considers his or her
performance as being important to self-worth?
3.
What term is used for those emotions that an
organization requires workers to show and considers appropriate for a given
job?
4.
Janet needs to assign a very important advertising
account to one of her writers. First she reviewed each writers work load, then
she studied the sales data of the products for the last three campaigns of each
writer, then she reviewed each writer's annual review to familiarize herself
with their goals. Finally, she gave the account to Paula, a very creative,
efficient writer who has had high sales results with her last three clients'
products. What is Janet's management style is based on?
5.
Basing managerial methods on the best available
scientific evidence is called what?
6.
The manager at a construction site observes that he is
spending a great deal of time interviewing prospective employees. This is due
to the large amount of absenteeism and turnover among his skilled workers.
While questioning exiting employees, he discovers that many of them quit
because they feel the work place is too dangerous. In particular, several
foremen have stated that the need to get the job done quickly is more important
than a few rules, and have gone as far as to mock the courage of workers who
question this attitude. What is the best way for the manager to control the
deviant behavior of the foremen?
7.
Phil loves sales. He has been a stellar sales person
since he was 12. Recently he was awarded a full paid trip for two to Puerto
Rico for breaking a company sales record. Phil is so motivated to work, he has
set a new goal to break his old record in the coming year. Taking into account
self-determination theory, why did the company recognition and award, an
extrinsic reward, motivate Phil?
8.
Tony loves programming. He was on the ground level of
the computer revolution. This year his boss has set personal goals for each of
the programmers, one of which includes a presentation from each programmer
about a project. Tony is very annoyed because he has a tremendous amount of
work to do and he will have to spend the weekend, his personal time, preparing
the presentation. Taking into account self-determination theory, why did his
manager’s goals and the presentation reduce Tony's motivation?
9.
Glendon has a degree in business and worked for 2
years at an international firm in Spain. When the firm suffered cutbacks and
Glendon returned home, he took a job at a nonprofit agency mentoring at-risk
Spanish-speaking children. Glendon earns a third of what he earned in the
business world, but has decided that his new goal is to acquire a larger case
load and continue to use his Spanish to help people. Which theory explains why
Glendon is happy with a much smaller external reward for his work?
10.
Today Marci's boss entered her cubicle and told her
that her work has been fantastic, and that because of her last project the
client is going to give the company all of their business. Marci's boss
continued to talk about what a great job she's doing. When her boss left, Marci
felt very confident and satisfied with herself and her job. Marci's boss uses
communication in which of the following functions?
11.
What can managers do to make sure that important
information is not withheld from them through silence?
12.
When Neal Patterson, CEO of Cerner Corporation, sent
his seething e-mail to 400 managers, he erred by selecting the wrong
13.
Araceli is a team member in a large corporation. She
never speaks in the team meetings because she has seen members talk behind each
others' backs outside of the meetings. Members are constantly monitoring the
other member's work, looking for a mistake to point out in a meeting. According
to the information provided, which contextual factor is most likely hindering
the success of Araceli's team?
14.
Ayesha is leading a group to develop a prototype for a
new product. She has chosen three people to work with her. Ben and Tom are good
friends and socialize on the weekend. They are both very creative. Julian is
older than Ben and Tom, but they have worked together before and been quite
productive. Julian is organized. Ayesha has never worked with any of the men,
but knows the product well. She brings the highest level of expertise. Which of
the following statements best describes Ayesha's group?
15.
In her work in the publishing industry, Vera seeks out
new authors whom she considers promising. In the past 2 years she has found a
number of new writers whose work she thought was exceptional, and immersed
herself in the task of helping them shape their manuscripts for submission to
her managers for publishing. Although she was extremely proud of the results, none
of the authors she worked with were chosen for publication. Vera believes that
the decision not to publish these authors was based on personal rivalries
within management, rather than the quality of her writers' work. She is
extremely frustrated, dreads coming into work each morning, and is seriously
thinking of resigning. HowcanVera’sjob attitude best be described?
16.
Julia works as a receptionist at a real-estate
company. Her boss just came in the door and yelled at her, telling her that the
front office was a mess and that she needed to get up and clean it immediately.
After her boss left the room, Julia grabbed three magazines and violently
slammed them into the trash can. Which of the following best describes Julia's
action?
17.
Erin works on a software help desk. After being yelled
at by a customer about the state of her company's software, she becomes angry,
and has to take a short break to calm down. What makes her anger an emotion,
rather than a mood?
18.
Irma does not like a few of the standard operating
procedures adapted for the new project. However, she discussed the items with
the team and told them that she realized she was in the minority and that she
would adapt the new procedures to maintain smooth operations within the team.
What is this type of intention called?
19.
Angelina feels that her cubicle neighbor talks too
loudly on the phone, but in other ways she is a great neighbor. Angelina gets
annoyed every time her neighbor's phone rings, but she has decided it is simply
not worth the trouble to talk to her neighbor. What is Angelina's conflict
intention called?
20.
For process conflict to be productive, it must be
21.
The right inherent in a managerial position to give
orders and expect orders to be obeyed is termed
22.
________ are consistent with recent efforts by
companies to reduce costs, cut overhead, speed up decision making, increase
flexibility, get closer to customers, and empower employees.
23.
What is the process through which employees are
adapted to an organization's culture?
24.
If there is a basic conflict between the individual's
expectations and the reality of working in an organization, the employee is
most likely to be disillusioned and quit during which stage of socialization?
25.
When your superior offers you a raise if you will
perform additional work beyond the requirements of your job, he or she is
exercising ________ power.
26.
Political behaviors usually
27.
Regardless of the composition of a group, managers can
leverage diversity to achieve superior performance by which of the following
approaches?
28.
Effective workforce programs that encourage diversity
have three distinct components. First, they inform managers about the legal
framework for equal employment opportunities and encourage fair treatment.
Second, they teach managers how a diverse workforce will be better able to
serve a diverse market of customers and clients. Third, they
29.
If individuals resisting change are included in making
change decisions in an attempt to gain their support, what is this approach
called?
30.
Which tactic to overcome resistance to change is a
relatively easy way to gain the support of adversaries, but may backfire if the
targets become aware of the tactic?
